Crystal Chua


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...really professional and passionate...

Was encouraged by a number of industry folks to contact Lorien for my annual conference focusing on billing & OSS and revenue assurance. It was certainly a pleasure to witness how forward thinking she is in her ideas for this sector of telecoms industry.

Been a great pleasure working with her. She’s really professional and passionate about her work which helps in setting the tone and pace for my conference.

Crystal ChuaPrincipalCrystal Clear Communications

About the author: Lorien Pratt

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When I was a little girl I once spent a week disassembling a telephone down to the nuts and bolts. Worried at the dangerous parts she saw, mom called the phone company, who said "it's fine, but if she puts the phone back together, then tell her to apply for a job."

These days, I still enjoy understanding how things work, and my favorite "dissassembly" tools come from data analysis and machine learning. But now I put them back together.

And I've learned that it's how the pieces work together in an integrated system that really matters, not what they do when apart.

I invented inductive transfer and am evangelizing decision intelligence. I lead machine learning and decision intelligence projects worldwide.